28.04.13 My wife & I flew to George used the Kulula/Europcar combo, works fantastic for me, but on this day Europcar held R2000 on my wife's FNB Cheque account, as usual. But instead of taking R471.85 from the R2000 they went to debit my wife's account which did not have enough, because we ...
HIRED A CAR 3 WEEKS AGO, ALL WAS IN ORDER UNTIL THE CAR WAS BROKEN INTO ON HOLIDAY (MINOR DAMAGE TO PASSENGER SIDE LOCK) AND EUROPCAR TOLD ME TO GO REPORT IT TO POLICE STATION FO A CASE NUMBER FOR THEIR INSURANCE. HANDED THE CAR BACK IN NOTHING WAS SAID ABOUT ME BEING LIABLE FOR THE LOCK OF THE ...
On Wednesday evening I realised that I needed a bakkie the next day and used Europcar's website to book this vehicle at short notice. Europcar confirmed the booking for the next morning, to be collected at their Pretoria branch in Hatfield. On arrival I was told that the vehicle they had confirmed ...
I would like to thank Europcar for being so obliging as to replace the first vehicle they gave me (which i could not drive) with a lovely little Chevy which was a pleasure to drive. Thank you, your staff are both helpful and delightful. I also received my refund promptly. Thank you. ...
I have queried the amount that Europcar have deducted from our Credit Card and have sent them two emails asking for an explanation. They responded to the first email, saying that I would be contacted by them within 5-7 working days. It has been about 2 weeks now, and no calls/emails from them! ...
After having a very poor experience of dealing with the call centre, I was silly enough to use Europcar yet again. I have now tried to get an invoice for the amount that was debited to my credit card. The info address took 24 hours to advise me they have passed this on to customer services who ...