Logged a Electrical fault claim just after 8 this morning and was advised that Discovery will contact me. Just after 12 I still didn't receive a call so I phoned Discovery Insure just to be told that the person handling my claim is on sick leave and no Electrician was assigned to my claim as yet. ...
Logged my first complaint in April - my wife's DQ point was not reflecting correctly. Was told (the call centre agent actually promised) it would be sorted out end of April. To no surprise it was not. I tried their email channel - and received a notification that my issue was logged. After a week ...
1st of May my short term premium was not successful. I later learnt that Discovery has lapsed my policy. On enquiry I was then promised that my query will be sent to the Underwriters. The Underwriters gave a go ahead to reconsider my membership. The terms are as follows: I start a new policy. This ...
I was in a car accident on 23 April 2013 and i put in a claim at Discovery while i waited for the 3rd party to be sorted out. In short, i have been given different conflicting stories everytime i speak to their consultants (do they not have consistent internal policies and processes, proper ...
I had an unfortunate incident where my wife's cellphone was and I reported it to Discovery Insure around 10am - all details were take down from the consultant and I' was told that a turn around time of 48hrs was applicable, this was acceptable in every way. At around 2pm a courier company arrived ...
I had a laptop, a laptop bag, my computer mouse, sunglasses and R3 090 cash from my vehicle. Our vehicles and house content is insured with Discovery. When I phoned Discovery to claim, I was told that they cannot process the claim as these items were not specified and that I should read my policy ...