I have two complaints regarding Discovery Insure. Firstly I phoned them in April for my Policy to start 1 June 2013, asking for a quote on my Vehicle. I was then assisted and accepted the household and Car insurance, In the Month of May, I sold my car and then contacted Discovery on the 22nd of May ...
Exceptionally poor customer service. Not what I expect from the Discovery brand. I have an unresolved portable possession claim, where promised call back was not made in 3 weeks. I have called in to follow-up, and each time a call back is promised. No one escalates to management, despite numerous ...
We have not received cash back on our fuel payments for over 12 months now. ...
I have been insured with discovery for a year and a half, when I took the policy I was advised of my excess amount and the BP fuel rewards. I was told BP fuel rewards could be placed into an excess fund account and used for excess when needed. I was also told that if I moved my insurance I would be ...
My home was burgled on the 25th April. We sent all documentation including case number to insurance when we submitted claims. Discovery does not have the ability to bend over backwards to assist their loyal customers such as myself. Discovery has made every attempt to delay processing the claim and ...
I have had Vitality Drive for 4 months and have not received any cash back so far. I have all my slips for proof at BP and have 653 points thus far. I struggle to get through on the customer service lines. What is the problem? ...