I have had to phone discovery three times now to make a small change to my policy and it still hasnt been done. Last week Vaneshree (second call) promised to get back to my by Friday after hearing how irate I was that I had to phone so many times for such a small change. She never phoned me back. ...
I have been trying to sort out my discovery drive points for two weeks and have 9 reference number and call centre agents names, who i asked to speak to a TEAM LEADER, but they never seem to call you back. They are either in meeting and get promised that they will call back. It seems that they are ...
Last week Tuesday i got a call from a sales agent & we ended up agreeing on me starting the policy July, of which that was when the 1st debit will go through, next thing Thursday morning 09May- my account was debited for R1320.40- of which i went to my bank & reversed the payment. Thursday ...
Discovery Insure has taken the the title of the most Horrible, Impossible, Rude, and... I must say they deserve the Title of being the worst company in SA. To cut a long story short 2 hours on phone) Friday > I asked for an insurance quote and was given that promptly and I accepted. Saturday> ...
When I was trying to take out my car insurance, Christopher responded to me regarding this. I had never been on any cover before and he was really helpful and professional in answering my questions. He also spoke very clearly and explained everything thoroughly. He was not one of those annoying ...
I have only just transferred to DIscovery insure. What a nightmare! I received the policy and saw a wrong address and notified accordingly. The address was changed BUT so was the amount. I have emailed more than Five times tried to call No avail. I just waster my time and money. The call centre ...