Everyone told me Discovery was the best Medical Aid in South Africa!! Really??!! After joining in Nov 2012, I changed my banking details, michael gave me a fax nr and i send it to him! In dec I received a sms saying they did not get payment. Emailed Michael and eunice (who just keeps on forwarding ...
My partner and I are on discovery Key Care, Our son was due in December and a consultant at discovery informed my partner that our son will be covered for a month automatically. My son was born on the 10-12-2013 and on the 21-12-12 he had a eye infection and we had to take him to Brenthurst Clinic ...
I should say I am very disgusted with a company that I thought was very professional, when I had a baby last year I applied for her to be added as beneficiary on my membership and it did not even take 3 days before everything was sorted and recently I have applied through our company's broker for ...
I requested a refund from Discovery Health on the 04 DECEMBER 2012 by sending an email to [Email Removed] with all the necessary information as requested on their site. On the 07 JANUARY 2013 I resent the email. And to date no one has bothered to contact me as yet!!! The service is terrible. Im not ...
I require a replacement membership card because my previous card was lost. Over the past year I have made repeated requests for a replacement card, which was not forthcoming. The requests were made on 31/01/12, 30/04/12, 13/08/12, 27/09/12 and 26/12/12. My inquiry on 15/01/13 was ignored. The ...
Last year we received news of our upgrade status from Gold to Diamond on Vitality. I took a screenshot off our Vitality website page, so that I could record that fact. I also spoke to a Vitality staffer last year, who confirmed this. When I checked our status this year, it did not show our upgrade. ...