A big thank-you to Danita de Witt, the Executive Relationship Manager at Discovery Health, for once again getting our medical aid benefits query sorted out so quickly and efficiently. This is now the 2nd time Danita has gone out of her way to assist us, and shown outstanding customer service. We ...
When my Dad passed away in 2006 I helped my mother who is 87 years old with her medical claims at Discovery. Staying in Namibia do we have to pay and then claim. Since December 2007 until Jan 2012 was almost no claims paid. All claims was faxed or e-mailed on a monthly or 2 monthly bases Also was ...
My mum is a pensioner. She's with discovery for 3 years now. They wated prrof that she is a pensioner. They sent a formfor us to fill in. Not clear at all. How do they expect an old lady with minimal education to fill these rediculous forms in. Sent the dics last year November. They sis not ask for ...
I have sent 2 emails to claims depart, one dated 06/02/2013 and 15/02/2013. A week later (26 or 27 Feb) I decided to pick up a phone and call the claims department. After unsuccesful telephone queries, I received an email from Mujeeb Bray (head of Discovery services) asking if my query was solved. ...
After Calling Discovery call Centre on the 17-01-2013. The call Centre advised Me that I could go and see a Out of GP KeyCare. As I qualify for one visit a year and One visit to any Pharmacy. He then advised I do a check with the Doctor, and ask for prescription which I will get at Pharmacy. I did ...
I have been trying to downgrade my plan since January. Spoken to countless call center people who always promise to get back to me and sort things out but never do. My wife and new born child were meant to be on my policy since Feb but this never happened and they have been without cover for over a ...