I submitted a claim to Discovery on the 2nd of April. To date I have received no correspondence from them when the claim will be paid or any reason for the delay. This is the 3rd time I have complained about delay in the processing a claim. It has been more 5 working days and I have received no ...
I was promised my savings money from my cancelled membership (which I need direly) would be paid into my account by yesterday, the 9th of April. WHERE IS IT. If I dont get this money, and my bond goes off a second time this Friday, the 12th of April. I am in a world of s%^&t. I expect my money ...
Since September last year I have been trying to get the banking details for the debit order changed. I have, faxed and emailed all the necessary documents through, but still nothing has been done. I have called the offices every month to get this sorted but it appears that no one in the Discovery ...
I have been sending emails repeatedly for the past 3 weeks and nothing! I have gone so far as to say I am going to apply with another medical aid en yet that did not even gotten me a response. I have sent in my application for medical aid more that 3 weeks ago. I am so disappointed wit the lack of ...
I am a member of Discovery Keycare and recently went for bloodwork and the dr picked up i have a under active thyriod. All discovery's procedures were followed and the dr sent everything to the chronic medication department. 2 days later i received a email. My application was denied due to my age. ...
I've requested two documents. Only one was received, the claim. I've requested the document containing the services and treatments which Key Care Plus members may and may not utilise. Which, according to the agent is in writing. I would like to peruse this information. Although Monique has ...