My mum is a keycare member, has been since 2012.I receive an email from discovery requesting verification of employment, My mum is unemployed and has not worked yet they send through a whole lot of forms to fill in again. In the interim someone from Discovery has called my mum bombarding her with ...
Claim emailed to them on the 30th of Dec 2013.No payment so queried via email again on 17 Jan 2014. They reply on the 20th asking for more information which I supply via email on the same day. I query via email again on the 26th of Jan 2014. Today 28th I get an email saying I must resend all the ...
On thw 28th of november by 1yr old daughter sufferd hot water burns to her torso 2nd degree 15% of her body... a very traumatic experience for her and us as her parents, now i cant deal with discovery health declining claims from the plastic surgeon that took care of her whilst in hospital and out ...
NOOOOOO not again!!! Submitted a claim via email on 12/12/2013 - only one out of 4 pages were processed. The other 3 pages of claims were ignored!! Phoned call center last week Tue to find out that the other pages weren't processed and then submitted again. I was told that it would be 2 - 3 days ...
I was admitted to hospital after receiving authorization from Discovery on the 13th November 2013.The doctors were paid and the scan was also paid by the medical aid during my stay. However Discovery refuses to pay my hospital admission, the reason being that i was operated which is not true. The ...
I have been trying for more than 2 months to have new cronic HIV medicine approved and supplied by LA Health without any luck. I even at one stage went without meds for 8 days because the Medical Aid cannot get there ducks in a row. 8 weeks later and still no result and AGAIN I am already 2 days ...