29/08 my doctor admitted me to hospital, directly after consultation. Doctor's assistant called Discovery for authorisation. Due to the severity of my condition I was not able to do it myself. 03/09 I was told by a hospital staff member that my Plan Type was different from that indicated on my ...
On the 7 September 2013 I submitted a claim to discovery. They provided an unsuitable reason as to why the claim was not paid. Thereafter I submitted several more queries that have been ignored. I have also contacted their call centre and the lady said that it may be paid. I find this level of ...
I stopped working at a company that provided me with Medical Aid i then phoned Discovery Health too find out what the processes are for me to pay outstanding amounts. They said i must wait till it is fully cancelled and then i will get a bill for my used Savings pay in that i had to make. I then ...
My discovery premiums are deducted via a debit order. My cover has been suspended because apparently its been short paid by R411 (there is plenty of money in my account.) The deducted amount is correct as per my bank statement. Their call centre staff do not know what the R411 is for, neither have ...
For the past 48 hours the main Discovery website has been 'offline', as it were. The following happens when one proceeds to : [URL Removed] >> Access Denied Your user profile is not allowed to access this content or functionality. This may be for any of the following reasons: You do not have ...
I received a letter from Discovery advising that I have been blacklisted. I have an arrangement to pay the amount over 3 months, 2 amounts have already gone off my account and yet they send me this disgusting letter. I called the call centre and spoke to 3 consultants. When I asked to speak to a ...