An endless comedy of errors. No after sales service. No customer care. Items purchased not delivered. Promises of delivery on numerous days did not materialise. No apologies. No phone calls with explanations. Finally my delivery (mattress protector which should have been delivered 2 weeks ago with ...
Dear Dial a Bed - since when does a major furniture company as yourselves have a cash delivery policy when your goods arrive. Yes I knew that there was a delivery cost, I have no issue with this, however it's usually charged on your goods invoice... never paid in cash when the truck driver arrives. ...
I thought dial a bed was for those in need of a bed, and could arrange for it via the telephone hence the name Dial a Bed. I called dial a bed with regard to a new mattress I was a assisted by a very helpful lady, good advise and friendly, she did say however that the mattress would need to be ...
I have never in my life experienced such bad service and no acceptance of responsibility. My Sealy Mattress springs broke, when I reported the incident I was told that the mattress had a two year guarantee. After many phone calls it turns out the mattress has a 1 year guarantee - this took two ...
I Samkelisiwe Mthembu opened an account with Dial a Bed 22/05/2013 at Kempton Park and the bed was supposed to be delivered on the 29/05/2013, waited for 3 hrs for them. Was told that the system crushed. I have been calling them for feedback and was taken from pillar to post. yesterday 02/07/2013 I ...
I bought a King Koil bed and it was starting to sink in the middle, I reported the problem in April to dial a bed and they subsequently sent an inspector out, who confirmed that the mattress was faulty. I was asked to pay a warranty fee for the replacement of the mattress and promptly honored this ...