Upgraded at Game, getting billed an amount almost double of what is agreed on (that's why I chose top-up contracts to avoid the surprises). Old contracts were a casual chat @ R69pm includes 100min talk 120sms's 100MB data. Calls in peak charged additionally and a Control Chat 100 @ R100pm. Upgraded ...
You log a customer service request and get promised that somebody dealing with the issue will be emailed 'right now' and will come back to you 'today'. Or you try doing this via an e-mail and get a return that somebody from Cell C will get back to you in writing within 24 - 48h. It's now 2 weeks ...
I am annoyed with the BIS service from Cell C. In December last year I started using Cell C prepaid with my Blackberry. From that time my BIS service at best would be rated as pathetic. I have called Cell C a few times but without any joy. If I try my old MTN card in the phone the BIS is awesome ...
A account was opened in my name last year June, Cell C investigated and confirmed that indeed it was. Unfortunately their department dealing with credit bureaux did not update Experian accordingly. Teboho assisted in resolving this issue. He constantly kept contact and provided sufficient ...
Dear Hello Peter Its been 3 Weeks since i have lodged a complain and still no solution from Cell C. I was contacted by a Cell C agent but that's as far as it went. Please assist me in getting closure on my matter for its becoming a serious factor which is affecting my working career. ...
After being nagged for weeks to do an early upgrade I gave in, the consultant then asked if I had any airtime on my fone as I was on a top up contract & advised that becoz I want to move over 2 an open line, I would lose the airtime - I used airtime which I had available on my fone under this ...