I was notified on 1 October 2013 that my airport lounge access card "would be posted to you shortly". It has still not arrived. On 28 November I telephoned British Airways Executive Club in Johannesburg. I was on the telephone for 18 minutes and kept being passed from one incompetent ...
After a whole day of trying to make booking for my children, I called BA Executive and spoke to Evidince Kau whom was very patient and understanding. He took time to calm me down and assured me that he will try his level best to assist, which he did. At the end of the call he had managed to book my ...
Hi I am really disappointed. I have been waiting to get my leave approved before I made a booking to surprise my wife for anniversary by taking her to Kuala Lampur. On finally confirming my leave, I logged onto the Kulula website via Vitality and was pointed out that the booking had to be made 6 ...
A 4 hour delay for a flight to Port Elizabeth, flying British Airways. It is the only flight from Durban. No other flight so please explain how a flight can be delayed... Do they not check the aero plane way in advance to ensure that all is on track for departure on time seeing that there is only ...
Dear BA South Africa, I have come to my last option to try and get this matter resolved. Since Last Year August I have been trying to Merge 2 accounts that I have with British Airways, I do not know how 2 accounts were opened however I have these 2. And I have trying to get access to the account to ...
I was flying back on 16 December 2013 from Victoria Falls using BA operated by Comair (BA6282) and I was not informed that our flight was going from Victoria Falls to Livingstone Airport and then to Johannesburg. This resulted in an extra 50-60 minutes delay in Livingstone, Zambia which was a huge ...