On 18 March 2013 I sent a mail to the member maintenance e-mail address. It was a simple straight forward yes/no answer that was needed. The automatic reply with reference number came back, saying my query will be attended to within the next 5 days. It is now a month later. I have sent e-mail upon ...
When Bonitas took over from Prosano alot of mistakes were made. Last year in November I officially changed my postal address. However from this year January I stopped getting mail, they reloaded the incorrect address?!? and my mail was lost. They also changed my chronic medication without ...
Tonya Gravenor went out of her way to assist me, and was extremely patient and helpful. Thank you for your excellent service Tonya. Carmen - Classique Consultants ...
Feb 2013 Applied for a plan at Bonitas... March and April absolutely no sound from them. Mailed the person I did the application with no response YET lo and behold 1April I get double debited. Now I would like to know WHY I haven't received any paperwork via post or email and WHY the was i double ...
I quarried the legality of a Medical Aid Scheme that allowed grand children as beneficiaries of the main member and they were timely and professional, providing me with all the right information and documentation I needed. Thank you for responding so quickly. ...
I am really tired of Bonitas! Every year we have to part with R4000.00 due to their incompetence, but that's a complaint I've already made on this site. What really annoys me are the basics: 1. The take forever to reply to your queries, I submitted a query on 04/04 about why flu vaccine was charged ...