Altech autopage suspended my cell phone, saying i owed them R129.75 adminstration on my upgrade plus R49 reconnection fee & i told them that i dont remember anyone telling about such fee and i was told they'll listen to telephone recoding and also send me the recording. it's been 3 weeks now ...
So i received a call from Yvonne asking me when i will be making a payment on my 2 months overdue account. A little confused, i confirmed with her that i have a debit order in place and that no debit orders had gone unpaid in my account at all. I explained to her that my installment was only R224pm ...
I have a 3G dongal on contract with Autopage via Vodacom. in the last 6 months i have had very high bills. i have complained that i need to know why and have had varying solutions. I have phoned the call centre in JHB three times going from Clinet services to accounts to technical with no solution. ...
I went to put an insurance claim in for my phone on the 5th of January, and said to wait 14 working days for my phone, after 20 working days I phoned to check the status, they replaced it with the wrong phone, it then had to go back and I had to wait for the correct phone on the 4th of Feb i phoned ...
Billing on my account is wrong. I came to the Head Office in Midrand on the 7th of January 2013 to resolve this I was promised that everything has been sorted out. But I am still getting incorrect billing. I don't know what to do anymore now. Sigh!! ...
I cracked the screen on my S3. I was told to expect a 4 week turnaround time after taking my phone in to autopage on 04 January. They told me they would send the phone to Samsung for repairs. I only got a quote for repairs on 28 Jan, which I accepted. After emailing and phoning repeatedly, nobody ...