I received a call from altech that they are getting an alarm from my car, I called my dad to check if the car was still around, then when I called altech so that they could track my car I had to hold for 30 minutes waiting for a consultant to answer my call, this is not what I signed up for, I need ...
We have recently refreshed our fleet. We opted for the best (most expensive) units on offer, for full reporting and tracking. 2 months later the vehicles have not been added, the call centre cannot locate the vehicles, and only one vehicle is showing up on the software. We have called, complained, ...
I have just bought a new Jaguar XF . The car was a demo used by Jaguar, Umhlanga therefore it already had a netstar tracking device fitted. I have had a 2010 Jaguar which I traded in for the new 2013 Jaguar. My old jaguar had a tracking device already fitted & I had a contract for a basic ...
Good day. I currently have a Netstar tracking device in my vehicle, which I am trading in. I have been trying to get hold of customer services to cancel this service, and also chat about whether the device needs to be removed from my vehicle. No one ever answers the phone; I have tried numerous ...
I WAS HIJACKED ON THE 16.10.2013. MY TRACKER WAS ACTIVATED WITHIN 3 MINS AND YOU WERE NOT ABLE TO FIND MY VEHICLE. YOU ISSUED ME WITH A LETTER FOR INSURANCE PURPOSES ON 18.10.2013. YOUR POLICY SAYS THAT IF YOU ARE NOT ABLE TO FIND A VEHICLE, YOU WILL PAY THE CLIENT BACK ALL PREMIUMS SINCE CONTRACT ...
Since installing Netstar this year, I have had terrible problems. Have had to call the AA 3 times. A Netstar garage had the car for 2 days last week. Again the battery is flat. I have emailed them twice, called but the car still sits in the garage. ...