I would like to extend my sincere gratitude to Sylvia Chauke for her outstanding service when I was in need. She has assisted me with kindness and great attitude. She always kept me on the loop with the progress of my claim and that made my experience worth my while. I am a very happy client where ...
I am still waiting for a consultant from Alexander Forbes to contact me back. I have tried to get in contact with her so many times, emailed her, but still no response. This is really bad service. They are quick to take your money, but when they need to pay out, they take forever!! Pathetic! ...
Martie from Alexander forbes called me on the 22nd Feb (Friday) and promised me to get back to me the Monday. i am still awaiting feedback, have emailed, called left messages no responses. Is this where customer service is going in South Africa!!! Pathetic Service they obviously dont need our ...
YESTERDAY EVENING MY VEHICLE BROKE DOWN IN BALLITO AND ALEXANDER FORBES REFUSED TO ASSIST ME TO TOW MY VEHICLE TO AN RMI REPAIR CENTRE IN DURBAN ALTHOUGH I HAVE ROAD SIDE EMERGENCY ASSISTANCE WITH MY HOUSEHOLD AND VEHICLE POLICY .SHAME ON YOU AF .YOU CHARGE ME A PEAK PREMIUM AND OFFER NO ASSISTANCE ...
AFI has just confirmed how much they value customers and how they live up to their "SERVE" policy. Instead of resolving a clients problems, after taking a clients money, they would rather tell the client to go elsewhere, because the client questioned their policies & intergrity. Below ...
Policy no. - 680837-1 I have been with AFI since 1997. In the last few months I have been the victim of negligence and passing the buck by the AF management. A few months ago I put through a claim (approx. October 2012) for storm damage. AF paid the claim but was told that we were under insured. ...