I have been in communication with Alexander Forbes since 28 June 2013 and they either not respond to emails, take forever to respond, answer question did not ask and never gives feedback until you dig or lay a complaint. Do I have to lay a complaint everytime I need to be updated and to get a ...
My complaint is too long and more than the allowed characters. After contacting the contact center for my claim for more than 3 weeks and more than 10 calls later, my issue being escalated to 2 managers and 4 different agents dealing with it NOTHING has happened. Nadine and Sherbanu, shame on you ...
Hi I am still waiting on my tax certificate for 2011 year of assessment. I have made numerous phone calls, sent plenty of e-mails with no luck. The call center agent who assisted was friendly and said I would receive my certificate in 2 days and that one still needs to be created. And I've been ...
It has been more than 4 years waiting for pension fund of the deceased to be paid to the beneficiaries. The staff in Durban have been incompetent because all the documents have been sent and still to date no payment has been done. They are full of empty promises and. ...
The service at the contact centre is AMAZING and so efficient. I hope the same applies to the payout.. you guys are great keep up the good work! ...
I have mailed documents registered mail to Alex Forbes on 24/6/2013 tracking number RD661471092ZA. When I mailed them following up whether they have received my docs, the financial department said they did not receive it and I need to mail it again. Which means driving to the bank again and getting ...