I am sorry to say this but i am very shocked in the way i was treated by one of the call centre staff from African Bank. For a customer to be shouted at by someone that is in the position so solve problems, this is very bad. I work in a call centre myself and believe me if one of my staff members ...
Hi Peter, I have 2 loans & one credit card with this institution, for the past 3 or 4 months they are double debiting my account without my approval, yes i know I'm in arrear with my loan but that doesn't give them the right to do this without any form of communication. I wrote a letter and ...
I have an account with african bank and i paid my loan on the 2/09/2013 then you sent a debit again on the 20th /09/2013 and it bounced and my bank charged me for this and yesterday you debited again and you got the money and i dont know why you debit me when im not in areas. your call center did ...
I received a Call on the 5th of September from an agent by the name of Kgomotso, who called to let me know that i can be able settle my account over the phone without going to the Branch, i had a loan and i was paying R1553.09 every month and according to her the Settlement of that loan was R25000. ...
I submitted a claim after my contract ended by my previous employer on the 21st June 2013. Since I summitted the claim there was no feedback regarding my claim I assumed they didn't get my documents or my claim was declined, however I still continued paying my account to avoid any defaults. On the ...
I called African bank approximately 3 times this month so far, to request a statement so that i may settle the balance of my loan and to date i still have not received the statement. Last Saturday, I visited the branch at Woodmead centre to request a statement and all 3 consultants told me that ...