I have twice tested my panic button with no response from ADT. They refuse to test their systems unless I pay an admin fee of over R400. I was promised the matter would be escalated. Once again no response. Now is the time to move. J Solomon ...
I phoned in January to cancel our ADT contract. They told me to write a letter to them saying that we are cancelling our contract. I emailed the letter to three addresses and no one respond to me but they send me a read receip. The letter was wrote on the 31st of January 2013. Last week they send a ...
This is my second complaint for the same issue. ADT deducted 3 debits from my account in March instead of 2 - 25 days later, I still cannot get hold of accounts, and not one person has had the decency to come back to me after numerous calls to the call centre. ...
I have contacted your call centre on the 20th instant requesting info regarding transferring or cancelling my ADT Account due to me moving to new premises, I am finding it hard to comprehend that no one has bothered to look into this matter which is even more frustrating is that your call centre ...
I have been trying to get my businesss invoices from ADT for a while now but it seems they dont send these. You would think it was a requirement for them to send tax invoices to their clients if they are going to be deducting funds from their accounts. What a joke that a business this size cant get ...
Being ADT client for the past 5 years, not sure if our alarm was working so we decided to do a test. We hit the panic button at 2:20pm. They called our cellphones at 2:30 pm and we did not answer to see their response. We waited long till 3:00pm, when finally an ADT vehicle comes half an hour, yes ...