We contacted ADT Security on the 15 or 16th of April because our system is faulty. We only got a technician coming on the 23rd who told us our battery was faulty and he instored a new one... R368.40!! We put our system on that night and everything's was fine but the following night it went off ...
I sent an email to [Email Removed] on the 17/04/2013 instructing to cancel my contract with ADT, giving one month's notice. My 3-year contract expires on the 18/05/2013. I advised that without breaking contract - cancellation must be effective from end of May 2013. I also supplied my reason for ...
I want to know why my queries are ignored? One of them is a serious matter, perhaps it is time to find another service provider: 1. On 29 Sept 2012, my home alarm went off and I got no call from ADT and no response vehicle (we were at home). The problem of the response vehicle was clarified ...
After spate of burglaries on my property and all around every night this week and promises by managers at ADT to send hourly patrols at night during this time it did not happen. Had to keep phoning and speak to different senior officer each time, including 02h00 to remind one to remind staff to ...
On 11 Feb 2013 I called ADT to cancel my service. The agent advised me to email a cancellation letter. I did so immediately. On 2 Apr 2013 ADT collected a debit order from my bank account, as the contract was cancelled this is. I called their call center where the agent asked me to email the letter ...
Im appalled by the incompetence of the ADT call centre staff, especially the accounts department. Exactly 8 months ago we changed bank accounts. In the month of November 2012 I made contact with them first by telephone. That was also a disaster as they kept on putting me to the accounts department ...