My laptop's VGA card stopped working just outside the warranty period of 1 year. I called the service department at acer and they arranged to collect my machine via a courier. The collection, transport and repair was carried out within 4 days free of charge. The service was impressive given that ...
Bought a laptop from ACER/PACKARD BELL and during the warranty period, the laptop was sent back 3 times for repairs. Three months after the warranty expired the machine once again gave problems, and when returned for repairs, I was quoted R4000.00 to fix the Machine. Note that the cost price of the ...
I have been waiting for a refund for almost a year now. There was a promotion running where you could upgrade to Windows 8 free of charge if you purchased an Acer laptop/PC. I did so and processed the upgrade. To this day I still haven't received my refund that they promised. I have liaised with ...
July 2013 I call Acer as I have lost my BIOS Password but manage to get my machine working again. 23/08/13 I log a call 7475781S with Acer to collect my machine and to reset the BIOS password. 26/08/13 they confirm they have my machine. 29/08/13 I receive a quote saying my mother board and hard ...
My Brand New Laptop that took two days to Arrive is not being replaced but sent in for repairs, the parts have not even arrived with no ETA 6 Days Later. This is completely unacceptable service. I expect a new machine, not a reconditioned one and not to have to wait for it. This took place within ...
I am very disappointed in Acer. I specced a laptop that i needed the model being the Acer NX.RZNEA.004 (core i7 & dedicated graphics). I found an online retailer who sold this model and the price was right in my budget. I did an eft and paid and the laptop was delivered by a company called ...