Poor network coverage signal on my phone! Trying to resolve this issue for more than 2 months now. It took me more than 14 calls and about three to four weeks just to get the technician out. The technician did his test, signal is poor! That was on the 25 feb 2013, no response or feedback was ...
After a week of calling the 8ta contact centre, my issue is still not resolved, 9 days ago my 8ta line was suspended, until today no one at the contact centre can tell me WHY. Every agent i speak to says that it was done in error, up to this point i have dealt with 8 various agents and 4 varying ...
MY ACCOUNT WAS SUSSPENDED I MADE FULL PAYMENT AND 8TA CANT SEEM TO UNSUSSPEND IT. WORST OF ALL STAFF THERE ARE MORE CONCERNED TO RATE THEIR SERVICE THEN ACTUALY HELPING FROM THE BILLING DEPT TO THE MANAGEMENT. I HAVE SPOKEN TO CONSULTANTS AND TO THEIR MANAGERS AND NO ONE PHONES ME BACK WITH ANY ...
I Phoned the 8ta Call center for Invoices that I haven't received, and Lerato not only help me with a great attitude (though I was pretty short tempered by the time I got to her) SHE also phoned me back when the Invoices didn't come through in about two hours, even though she only expected them to ...
I am so disgusted at 8ta customer service. Your consultants are of no help to any customer. I spoke to a numerous ppl at the call centre that could not give me a detail explanation of all the invoices that has been sent to me. I wana cancel my contract. The 1 lady said I would need to pay r800 and ...
At 11:56 on Thursday 7 March 2013 I received a call from a male sales agent wanting to sell me a cellphone package. Halfway trough his premeditated speech, he asked me what cellphone I am looking for at the moment. I advised the gentleman that I already upgraded last month and am not interested. He ...