I have a 8ta cell phone contract that expire on 6 December 2013. I went into their shop in Paarl Mall during October 2013 (more than 30 days in advance) to request them to make my numer a prepaid number. They completed all the forms, but inform me that it can only happen 72 hours after the 6th ...
I have requested to remove the intemised billing on one of my contracts as this is a Data bundle only. I have stipulated in my contract that I do not wish to receive any value added services (CLI - itemised billing or sms bundle) The 1st month they added CLI - which was removed. This month ...
Good day, I have tried sending my Request for contract cancellation to the given fax number 0216421672 as well as the given email address: [Email Removed] and neither works. First I was given the fax number as 0126421672 then that didn't work, I understand there was a typo, but the correct number ...
My contracts by 8ta (telkom Mobile) has expried on 29/09/2013 and since 17/09/2013 I am trying to cancel these contracts on a cancellation form thy required from me. I have sent a form to fax nr 012 6421672 on 17/09/2013, andon 26/11/2013, 27/11/2013 and on 05/12/2013 I have faxed these forms to ...
So, a bit more than 2 months ago, I logged a call with the call centre. Got a case number and was told "the case is being attended to" 1 month later I phoned in, only to find out that it had been closed. So i logged ANOTHER call on 21 Nov 2013 case 7135205. Got a text saying "8ta ...
Its been 4 consecutive months that I am experiencing trouble with my account. In September an amount of R400.00 was deducted for a migration fee. I sent several emails and made several phone calls. The problem was only solved after about a month. In October they never deducted anything. I sent ...