I BOOKED MY PHONE IN FOR REPAIRS AT VODAWORLD. THERE WAS NO COMMUNICATION FROM VODACOM ABOUT THE PROGRESS OF THE REPAIRS. I PHONED A WEEK LATER TO MAKE AN ENQUIRY AND I WAS INFORMED THAT THE PHONE WAS READY THE DAY AFTER I BOOKED IT IN. THEY KEPT THE PHONE FOR WEEK WITHOUT INFORMING ME THAT IT WAS ...
Never have I been as disgusted in customer service as I have November 2013. On Saturday 2nd of November my phone fell off the coffee table and my screen cracked. The following Monday I took the phone into VodaWorld in Midrand. The company assured me that my phone would be fixed within 7 - 14 ...
I got a Blackberry Z10 phone on contract from Vodacom. Not even a year and the problems with this phone are endless; shuts down when it pleases and i either have to wait upto an hour or remove the battery and restart just for it to shut down again so i go to BB and they send me to Vodacom as ...
Ordered iPhone 5S online, was supposed to get the phone yesterday!!! Vodacom haven't even started with the shipping because they are waiting for nano sims (REALLY??? that is there excuse). I already have a nano sim and told them that when I have ordered last week Wednesday! Called them again today, ...
Sent in a fully charged iPhone 5 for high data consumption fault. All that was done (according to the repair report) was a software upgrade. When collecting the iPhone 5, the battery was completely drained (could not restart the phone). The person working at the teller told me that they don't ...
I purchased 3 x new IPhone contracts on 9/11/2013. 3 x subscriber numbers need to be ported from a previous service provider to Altech Autopage Cellular (I already have an existing contract with Autopage, i.e. 4 contracts in the same place). The numbers were supposed to be ported by 13/11/2013.By ...