On the 09th of September 2013 the was the wrong disinfectant (pink) which was over diluted. When this was escalated the cleaning supervisor said it was a mistake. What measures were put in place to mitigate this recurrences (absolutely nothing). On the of 29th of August 2013 there was water instead ...
On 23 July 2013 Vodacom requested that I re-submit my BlackBerry Bold 9900 back to the repair centre, a week later I got calls from their repairs call centre where they were trying to sell me a new phone, I made it clear to them that I require my phone returned to me as I initially handed it to ...
I have had a highly frustrating experience from Vodaworld Midrand (with over several months of futile complaint resolution attempts). After COUNTLESS feedback calls wherein promises were made (by Vukile: Complaint Resolution Manager), I have had nothing forthcoming thus far yet. My contract has ...
I have been left in limbo, after tentative talks at negotiations with the branch manager and service centre manager of Vodacom. Whilst my complaint is acknowledged and seemingly understood (in terms of non disclosure) and the customer service quality which leaves much to be desired, I am still ...
I HAVE STILL NOT HAD EVEN ONE CONCERTED EFFORT OF RESOLUTION AFTER BEING HANDED A DYSFUNCTIONAL HANDSET FROM VODACOM (Blackberry 9800) WHICH WAS SWOPPED OUT SEVERAL REFURBISHED UNITS THAT PROVE TO BE A SOURCE OF FRUSTRATION, TIME LOSS AND UNPRODUCTIVITY AS A RESULT OF AN IRONIC "CUSTOMER ...
My Nokia Lumia 920 which I got in Febraury 2013 which is on contract has given me numerous hardware problems. In the past few months alone i had to take it in for repairs 7 times. It comes back with the same problem. Vodacom knows it is a factory problem yet they are not replacing it. I have to ...