I called 2 weeks ago to cancel my Policy. After I spoke to a Retentions Analyst, who revised my premiums, I advised that I would revert back with a decision as to wether I would still continue with the cancellation or withdraw the cancellation. I decided to keep the Policy. Problem is, I could ...
Vodacom retentions have to be the most pathetic call centre I have ever dealt with. I called in beginning of August requesting to cancel my contract. I was given a quotation with the settlement figure by one their retentions consultants. I than called in the following day to confirm the figure and ...
I phoned in to review my annual increase which I felt was a bit steep considering I have been a client for many years. I also needed to change my address as I'm moving and will no longer be parking my car in a garage. Ashley reviewed my policy and discounted my premium although there was still a ...
Long story short - I was struggling to get a particular handset from MTN for an upgrade that was due since Feb 2013. Today, I spoke with a very efficient and very friendly person by the name of Kefilwe at the call centre. She empathised, listened, and found a solution to my problem. Kefilwe was ...
Thank you for your friendly and quick service in lowering my premiums. ...
I cancelled my MTN contract because I currently work overseas. After the cancellation was processed I received my final MTN statement & on the statement a credit of R147.94. Joseph has been dealing with the cancellation. I emailed him twice since 13 August 2013 kindly asking him to pay the ...