Previously I had a contract with MTN that was on a top up option, upon renewing (few months after) I called to check my top up option and was surprisingly told I have taken an open line and cannot put a limit to my calls and the charges. I also have a 2GG contract for R149 a month, and when I was ...
It is now clear that MTN will not do anything about my query whereby their consultant hooked me to get a policy with them and I can't get hold of their Ombudsman. Want MTN to reduce this penalties as per our telecom communication when they first proposed that I take this policy, please listen to ...
I've lost my phone and I'm trying to lodge a claim with MTN Direct. I have blacklisted my phone, received the case number and itc number, all I need to do now is lodge the claim. Mtn Cresta said they can't help me as the don't deal with MTN Direct claims. They referred me to MTN Constantiakloof. At ...
I entered into a contract with MTN in March 2012. They switch simcard in devices which resulted in a huge bill. They have taken in excess of R12 000 from my account and now claims R7000 from me for outstanding account. I have numerous letters written to them but we have not been able to resolve ...
I tried to upgrade my phone via mtn direct. The person did not exlain to me that my contract would be changed to a data package ant that all my airtime would be lost. I have tried to cancel the contract in september. I am on data. Thus i cannot phone, sms or anything. I have phoned numerous times ...
Hi, I applied online for a top up contract online, about 4-6 days later I eventually received a call from Able to process the contract, on the 14th Oct 2013, he said he would notify me of the approval the next day. Then it went quiet for another few days till I received a sms on the 18th Oct 2013 ...