WELL THERE IS NO OTHER WAY TO SAY THIS: I'M VERY DISAPPOINTED IN MTN, I RECEIVED MY NEW CONTRACT NOKIA LUMIA 720 WITH A MICRO SIM ON 18 JUNE 2013.I CALLED MTN ON 21 JUNE 2013 TO ACTIVATE THE SIM FOR ME AND TODAY IS 25 JUNE 2013 AND MY SIM IS STILL INACTIVE.THE CONTRACT STATES IT TAKE ONLY 2 DAYS ...
I applied for the upgrade on my phone on the 17th of May over the phone and we confirmed with the lady called Zamangwane that the package I took on my contract was R399 a month subject to I stay on my limits and a once off upgrade fee of R105..I received the phone on the 19th just a day after I ...
To glenda, supervisor at mtn direct> i am still waiting for your call. You were supposed to check the call records and get back to me regarding cancellation of my contract which i obtained over the phone from joeleen. Your customer service department cannot assist customers since they cannot ...
Last week I was contacted by MTN with an offer to upgrade my phone, which I accepted. The new phone was duly delivered on Friday, but as it requires a micro sim, a new sim was provided. I activated the new sim on Saturday, but then realised that this had allocated a new number. I immediately phone ...
On 03/06/13 I phoned MTN Direct to upgrade my existing contract and requested a Samsung S4 handset. This was subsequently delivered on 05/06/13. The phone was activated on 07/06. Went through the set up procedures as indicated. The handset kept on switching off by itself at irregular intervals. I ...
I ordered an upgrade on my cellphone account. The new phone arrived the next day, but when I tried activating the new micro-SIM that came with it, it was discovered that the call centre agent that did the upgrade had processed it as an additional contract instead of an upgrade. He admitted his ...