It took Telkom 3 months to determine that our intermittent service is due to a cable with several joints on our premises. This cable, to date, hasn't been replaced but gets rejoined and this lasts an hour and while the query queue is open we are not allowed to log the same line fault again until ...
On the 22nd while traveling, I accidentally locked my car keys inside the car and phoned dial direct for help. A friendly consultant helped me by sending a locksmith agent to come help me but I had to make sure I had enough money to pay the guy and that I would claim a refund later. As asked I ...
I attempted upgrade my phone on December 18th After weeks of waiting I call, to find out the phone is not available. I'm advised that they will check stock and get back to me, which they do not. Later after contacting them numerous times, I go in to the store (3rd Jan, 2013) and am told they will ...
I already complained on this site and i got a response from Telkom but the problem was never solved, i opened a fault again with the ref. 587ctk011012 and the last i received an update was on 2 Oct 2012. Telling me that the problem is being handled. Well the problem has not been solved yet and it's ...
I would LOVE to thank you for fantastic customer service. For the sms's sent as reminders that were very welcoming and friendly, thank you. These two ladies were very polite and efficient. Job well done! thank you! ...