My husband and I have recently settled our home loan account in full. We had submitted a cancellation letter and proof of payment to the respective department and have received poor feedback. I have made numerous telephone calls to the call centre reeling no joy. I was advised my a call centre ...
Phoned yesterday to follow up why I have not been getting my statements via email as was requested in Jun/Jul. I was put on hold for a lengthy time, so much so that I dialed in from another phone. The agent that I spoke to on the new call advised me that she can see the above named lady is on a ...
I have banked with Standard Bank for over 20 years. I applied for a home loan and have been waiting for two weeks now. When I call for progress updates the call centre cannot give any indication on what is happening. It is always just "captured" or "waiting for approval". So far ...
They just blamed me for not paying my home loan! When we called we waited and waited, transfer from person to person after telling the person every time the whole story, just to find out that there was a so called system error!!! ...
More than 5 years ago, possibly 10 i applied for a standard bank access facility and have been transferring money randomly into this account thinking i could access the facility at any time. Recently when i tried accessing the facility to retrieve the funds i was unable to do so and upon calling ...
I am applying for a home loan through FNB. After I was called by an agent from FNB who will handle my application, she required some documentation - which I sent to her. After 2 email which I then sent to her (Pearl), asking if she has received my documentation, I recieved no reponse so I called ...