Phoned yesterday to follow up why I have not been getting my statements via email as was requested in Jun/Jul. I was put on hold for a lengthy time, so much so that I dialed in from another phone. The agent that I spoke to on the new call advised me that she can see the above named lady is on a call. After I told her that it was me she is busy with the story changed to her being at someone elses desk to resolve my query. I asked to speak to a sup, my details was taken so that the sup can call me back, NOTHING no Calls.
Why does an agent need to go to another desk to change or check that a statement is sent via email? As for customer service, putting a client on hold and not checking back with him is a big NO NO. We wont even go into the sup not calling back.
So glad I moved my transnational accounts, considering moving both bonds as well
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