Received my statement today saying Im still in arrears. Phoned the call centre and got put on hold for 10 minutes before being cut off "automatically". Proof of payment was sent to RCS via my bank facility and a few days afterwards via my personal email address. I got a reply back saying ...
Khomotso Magongoa from 1LifeDirect is brilliant and I would employ her, if I had my own company any time. She is efficient, friendly and knows her product and how to engage with a client. Well done Khomotso; and 1LifeDirect, for employing such a star! (and I deal with a lot of people and services) ...
This is my second report about this company. They never answer calls or reply to emails. I am so tired of their pathetic customer service, all I request is a statement of how my balance was determined, is that so hard to do??? Please contact me ASAP, if not, I will have to take this further! And ...
I had an accident on 29 September 2013. I reported it immediately, a claim was lodges on 30 September 2013. I was told by the claim adviser Penelope Raphela that a report will be given within 3 days from date of reporting the claim. Until this day no one from my way has called me. I have been ...
I could not update my preious report - it has now been sorted - HAPPY :-) i received my statement at the end of August for my annual fees. I called in at the beginning of September and requested the debit order be changed to monthly over 11 months. I was advised that this was done. Today 3 Oct I ...
I emailed both satrix and Stanlib requesting that my tax certificate for 2012/2013 be emailed to me. Satrix emailed me my tax certificate the same day!!! Two days gone and I have not heard from Stanlib?!?! For this day and age, that is shocking customer service!!! Your competition is way ahead of ...