Tried the call centre to get settlement amount for my car. Holding on for 27 minutes until i lost my patience. Got onto the website and sms'd what was required then an automatic reply said that there is no email address on file, replied with the email address and ID number then the reply wrote 'MFC ...
My wife has been in contact with Mtn accounts department to find out why her monthly billing is so high. She has contacted the accounts department over the past 3 weeks requesting clarity on what is the cause of her billing being so high, and even sometimes twice a week, every time they say they ...
Reported a MVA claim on 10 June. Panel beater has been waiting two weeks for Dial Direct to authorise the repairs and is STILL waiting. Tried to contact claims administrator (Melissa Adams) on numerous occasions and left numerous messages to return my call - NO LUCK!!! I have spent a total of 74 ...
I had a call from a lady from the call centre who spent about 45 minutes on the phone with me seeking information to upgrade my credit card to a gold status. At no point in the conversation did she mention that I would have to supply certain documents and have it faxed.1 week After the call I get a ...
Refer my complaint dated 5 June 2013. You should also have on record a call placed from your outbound call centre on 20 June 2013 during which the agent undertook to phone me back on 21 June 2013 at 9h00. It is now 25 June 2013, and she has not phoned me back to resolve me issue. Excellent customer ...
I was offered an upgrade to a Platinum card - which I may add the benefits are just the same as my gold card (not as it is described in your email - getting more points with Pick n Pay etc). If I knew this, I would have kept my gold card. However, firstly your courier company harrasses a person 10 ...