IPhone 5 (baught in April 2013) developed battery issue and iStore recommended for the unit to be replaced since they have done a wipe and re-install and a diagnostics on the handset. I handed this job card to the Vodacare consultant (Ronnie). He attached this to the documentation when he opened a ...
I have made calls previously to vodacom customer care line and recceived good service but today some lady from the Blackberry department gave me bad attitude and sounded very rude. what made me angry worse is the fact that she hung up on me towards the end of the phone call to show her rudeness. i ...
I lodged an inquiry about the possibility that I am being billed incorrectly for data used outside of my included bundle, this was last Thursday, I was promised that an explanation would be offered within 24-48 hours. I followed up on Monday, stating the reference number (SD138313) and still no ...
I phoned customer care to request statements on my business account and was promised that they would be emailed to me. I then get an SMS saying I can collect them from any branch. I phone back and speak this time to Sumaya who promptly emails them to me - thank you Sumaya! She then mentions to me ...
I made at least 7 calls and sent 9 e-mails to get my premium payments allocated to my 'account' with no luck. Then, with the last call Andian answered the phone and really went the xtra 10 miles to get the payments allocated and a suspension lifted. Thank you so much! ...
I needed to update my details as I had moved, I emailed Clicks and heard back from them within 24 hours. Carmen Londt was helping me with my query and she was so helpful, friendly and efficient. I just thought that people should know because everyone is so quick to complain but they never ...