Once using the blackberry Vodacom app to purchase data for a 2nd contract, the data was loaded onto my blackberry contract (which honestly i am not needing data there), and the amount billed to the 2nd contract. In turn the 2nd contract which should have had the data loaded onto then run up a large ...
I e-mailed a complaint to MTN, and received a reference number MTN REQ:2345983 on 02 July 2013. No feedback on the complaint was received after this date. It appears that MTN just does not care to provide feedback. ...
I accidentally entered the Cell C promotion/ competition. After I realized this I then contacted Cell C to ask for their advise in opting out of the competition. They advised I send STOP to the very same number that got me into the promo. I received a confirmation that my name has been removed, but ...
I recently upgraded and had a line transferred into my name with Vodacom. The whole process has been tedious and I have been sent from pillar to post from a small thing like getting a sim swop to a microsim for the new phone through to my phone account being suspended - all in the space of a week. ...
I requested an itemised billing report on one of my data accounts for a specific month. After 2 weeks - still nothing. I phoned again - 3 people later - a bill was mailed. However, it was not what I requested and paid for. I phoned again - got a new ref no and waited the 48hrs - NOTHING! I phoned ...
I have been arguing with MTN Customer Care since Monday 4 November 2013. I was told to purchase additional airtime so that I could use my Blackberry Internet service, I was given this information by two different customer service agents. Had I known this would be such a HEADACHE and so stressful ...