I have been trying to sort this out since 5 Aug. I cancelled service after one day, but they continued. Eventually they cancelled the service, which I have not made use of once, but still billed me. Now I'm trying to get a refund, and all I get is reference numbers and empty promises. MNT reads my ...
I want to approve the transfer of funds into South Africa. I tried telephoning the call centre for International Banking and held the line on three occassions for up to 15 minutes. An alternative Call Centre number was offered, which I tried, again holding for more than 15 minutes. I called my ...
I had taken a new contract with MTN corporate in June and was assisted by the Key accounts manager (Dimpho Leisa). For the past 2 months i have been billed incorrectly. I have sent numerous emails and left a number of messages for Dimpho. I have also logged faults with the customer services and ...
Dear MTN. Once again you have shown me how utterly pathetic your service levels are. I ported to MTN in June 2013 and noticed that the incorrect monthly subscription amount has been calculated on my account since inception. I have queried this on 2 separate occasions but nothing has been done about ...
I was in New York last year and used my 3G card to check email headers only while at JFK waiting for my flight. I received a bill from Nashua Mobile for R6231.36 for data usage - in analysing the bill it became clear that there must have been a technical problem with the billing as it shows a ...
Every month, i see my statement reflects "Int on Debit Balance". On Saturday I got my salary, as well as a sms to say "My account is in excess". How can i be in excess, if i got paid? I also got a sms to say i got debited for my bond, then another sms to say, "tomorrow we ...