As a corporate client of Vodacom you would think that you would get better service. This is so not the case. On numerous times when upgrading contract for the company, Vodacom has had delays and whenever you try and get clarification, no one gets back to you. When trying to phone your Account ...
After complaining about the time it took to action my application and the lack of feedback I eventually received a mail that a certain Sipho in the "escallations department" will contact me to get the contract activated. This never happened now after three weeks from applying I am still ...
I sell pre-paid vouchers and I need to know what cell number certain pre-paid vouchers were loaded to. I have been told by your pre-paid dept. that only the contract dept. can assist as I have a contract number. They say they cannot help me. The only option I have is to see if I get a real response ...
I was emailed my account - which was more than double what it usually is. Namely due to data usage. I immediately requested proof hereof as I wanted to know what sites were visited and what was downloaded. At first I was told I would be charged a once-off fee for an itemized bill (which by the way ...
I recently cancelled both my Vodacom and Cell C contracts and took up two MTN contracts through my employer (friends and family benefit). On 09/09/2013 I received an email to advise that the handsets will be delivered within 48-72 hours. Needless to say no delivery has taken place as yet. Should ...
I have a Blackberry Bold 9700. Even though the initial 2 year contract is over, I kept the phone on MTN insurance in case anything happened to it. The screen a went a few months ago. I dropped it off at a local branch. They sent it in and it has now been sent back saying "quote rejected". ...