We submitted all documentation for our company's bank details to be changed for out VAT number at the Alberton branch on 21/10/2013. Since then I have been following up every week, and then requested an escalation of the case on 27/1/2013 as the processing period of 21 working days had passed ...
I was pleasantly surprised that after emailing a query through to Telkom Mobile, I received a phone call within 10 minutes to try resolve by billing issue. The issue has to be forwarded to another department, but the initial response was impressive. I was expecting to wait days for a response. ...
I misplaced my mobile which had R79 airtime on it. I wanted to transfer the airtime to my brother's ipad and was informed that this service was no longer offered at the call centre. I then tried the chat facility to find out how I could top up my ipad. I first spoke to Elrdige who was helpful until ...
My car was smoking from the tyre I called the contact centre at 15H00 because I needed road side assistance, seeing that I am paying them every month!! a consultant (Thobile) who told me that my car is not listed on their systems and kept on insisting that my ID number has been linked with a car ...
I have a business top up cover & was contacted to upgrade. The consultant was instructed to deliver the phone the 3rd December 2013 to my work address as I was on holiday in Dbn the last week of November 2013. I was then contacted in Durban few days later from work informing me of the delivery. ...
Call centre staff not able to reconnect xtra view. Got two different views within hours. Customer must pay for extended calls to call centre and in the end also pay for local supplier to fix minor setting on decoder! Multichoice could not care but every month payments must be made. Supervisor on ...