Ryan sorted out my claim in less than 20 minutes, no paper work, no unnecessary questions, just delivery. He was well spoken and extremely prompt. Great work, I wish that services all over RSA could be handled like this, where the customer is treated with respect. Well done! ...
Karabo Thantsa called me on the 11th of February to let me know that my claim has been authorised and advised that their service providers will be in contact with me, its almost a month and no phone call from anyone. you call the call centre to speak to Karabo but this woman never calls me back nor ...
I called in to lodge a claim, submitted documents as per requirement and guess what? Promise to finalize claim today, called to find status, and promise to call back, I called @ 5, the agent left, no team leader or manager to talk to, what kind of call centre? two people promise to call back and ...
I had made a claim on the 24/01/2013 ref:066095 the car was assessed and never got feedback from Regent for more than 30 days. But instead i was the one who made follow ups with the person incharge of my claim (Mastepo) left several masseges but she never got back to me and my car was not fixed ...
I wrote to hellopeter about 4 or 3 weeks back compalining about them not meeting up wishlist for a courtesy car. After weeks of their stalling in that, I finally realised that let me just accept whatever they say and get my car fixed. Now, they called me on 21/02 saying they are booking a slot with ...
Its cheaper to give AON a miss when it comes to brokerage. You land up having to do the bulk of the admin yourself. If you want feedback on a claim or be updated, you have to call them. Even then, they dodge your phone calls and ignore your emails. They also do not care when you ask for a manager ...