I requested a limit increase and upgrade on my credit card account. On friday 8 november I was phoned and went through the process. I was told that my upgrade and limit increase has been approved. On monday 11 november is was phoned again only to be told that my application has been declined. This ...
Received a SMS on Saturday 9th November @ 14h01 regarding my credit card over the limit and having to pay immediate. I spoke to a consultant today and she told me because of the yearly services charges my account has now gone over limit which means it is frozen till a payment is made. And as per my ...
On the 2nd of November I used a Standard Bank ATM, the ATM malfunctioned and swallowed my card. I called the card division immediately to cancel my card, and was told I would get a call in 3 to 5 working days telling me to pick up my new card. I get a call on the 9th (a week later), to pick up my ...
Somewhere in the week before 18 October 2013 a settlement amount was requested. On 18 October a bit more than the amount was transferred to the card from another bank. A sms stating that the account was in arrears was received on 23 Oct. I phoned and was informed to fax proof of payment that it can ...
I have never used this card and gone to the branch to cancel it several times, yet statements are sent to my house and the fees owing keeps increasing. Pls contact your Paarl branch or check your call centre records to see how many times I have visited and called to cancel this. I am fedup and want ...
Incident Date: 15 October 2013 - I was advised that the card division manager would contact me Investigation: 17 October 2013 - only after another complaint was I contacted. Reference: 55493903 Reference: 55491619 Card Card Division Manager: Liteboho Letete (Dede) informed me she would investigate ...