Somewhere in the week before 18 October 2013 a settlement amount was requested. On 18 October a bit more than the amount was transferred to the card from another bank. A sms stating that the account was in arrears was received on 23 Oct. I phoned and was informed to fax proof of payment that it can be corrected. No response on fax. I requested an updated statement to be sent to my new e-mail address. This was refused. On 4 November I was again by phone accused of non payment. Again proof of payment was faxed, including proof of payment directly from the Card division of the other bank. My new e-mail address was included on the cover page. No response again. My daughter (from where I sent the fax) was phoned on 8 November. Nobody phoned me. In the mean time I have to pay extra interest on a so called account in arrears. My money is pocketed by incompetent and irresponsible employees!
Thank you.
Betsie Anderson.
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