I wanted to stop a payment on my credit card to an online foreign supplier because my credit card account was debited in error. When I phoned card division they transferred me to the department instead of the authorisation department. But before I could finish explaining the situation to the agent ...
I called the Card division as i was informed by the forex department that i should to notify me that i should inform them of my travels. they asked details of where i would be going and for how long then said everything was in order and my limit was R5000 per day on card transactions. i first tried ...
I logged a complaint with Standard Bank's customer complaints department last week but I have not had feedback yet. I received an e-mail from Leroy Cohen that my query is being attended to on Friday. I called this morning and spoke to Leroy who advised me that the update has been sent to the bureau ...
I'm no longer angry - I'm beyond angry! I transfered additional funds from my personal to credit card account just to be sure that there would be ample credit for one particularly urgent transaction (stock purchase with a time deadline to get 20% discount). Total of the transaction is R4130.72 and ...
Which efficient company in the world sets a standard as low as that noted below. Two months to reply to an email inquiry into discrepancies?!?! My Inquiry was to request that a recalculation of my rewards be done. The email was sent on the 23rd of September 2013 and the reply to the email was ...
I have been a loyal customer of ABSA for 22 years, the fees are high which is a shock in itself, but one would be okay to pay such high fees providing that the service offered was good, but unfortunately this is shocking. They treat their customers as if they are doing us a favour. Due to an ...