I am currently in arrears with my vodacom account because I was not informed that an early cancellation fee does not include the month's invoice, The first time I called about this I was told if by a lady by the name of Gift that if I was not informed of this on the recording, they will write off ...
ON THE 31/03/2013 I HAVE CANCELLED MY CONTRACT WITH VODACOM (0716787129) AND THE PERSON SAID TO ME IT WILL BE CANCELLED AT THE END OF MAY 2013. HE ALSO EXPLAINED TO ME THAT I MUST USE ALL THE DATA BEFORE THEN. HE ALSO ASK ME IF I WANT TO CANCEL IT TOTAL OR USED IT AS A PREPAID AND I SAID CANCEL IT ...
Been trying to cancel an account and debit orders since May 2013 without success. Sent cancellation letters by fax and email (which a read report has been received) but no progress. The account in question is not in use and yet I've now been informed that an outstanding amount is on our account for ...
Picture this, I have had a long standing complaint regarding my contract with Vodacom regarding my cancellation date and unknown sms charges going off my account, following this I decided to change service providers. I therefore requested cancellation of such contract as of end July 2013 which I ...
How do I get a response from the call centre. I phoned 0861232424 on 3 June to cancel my cuttent Autopage contract and convert to prepaid. They said that it would be done by end of June. The debit order is still coming off my account. I phoned again on 30 July to the call centre and spoke to ...
I was quite shocked. Decided to terminate my contract which matures 5 September 2013. Provided notice today - 2 Aug 2013.. Was informed that Vodacom will only allow me to cancel at the end of September 2013. How can this be? How can I be forced to hold a contract for longer than the 24 subscribed ...