I am being charged with excessive PSD Calls on my account. I have referred the matter to the accounts department and have also logged a query (no 3121274) for a full investigation on my account with regard to PSD Calls. I receive 200mb of data free every month (8th). I have also set the limit on my ...
I submitted an online request to Telkom in November to cancel my telephone line. I went on holiday for a month in December and when I returned in January my line was still active. I called Telkom (took 23 minutes to get through!!!). I asked the lady what I needed to do to cancel the line and ...
Yesterday I ve taken a choice that will help me looking after my children when I'm gone, Mr Naidoo assisted me patiently and efficiently and saved me the trouble of going to the bank, he explained to me in such a way that after the call I knew I have made not only the right decision but I have ...
I have purchased MTN Zakhele shares for my 3 children. The shares are now up for trading, but I am unable to register them on the website. I have called the call centre more than once. I have also been called by the call centre to register them. After providing the details and been given a "I ...
I used to be registered on MTN Active so that I can monitor my cell phone accounts on the internet and not get printed statements in the post. Since November I have been unable to sign into this account. Despite making several calls and been promised a solution, I have had enough. For this period, ...
So after calling outsurance yesterday to update my details, I was informed that since I was now the regular driver, the premium would be going up. During the call I was never informed that my bank account would be debited today for said increase, no sms, no email, nothing. Conveniently at 7.37 pm ...