I held on for 2 hours waiting to speak to an agent, only to be cut off. I started off as number 300 and something in queue, after an hour I moved, 100 and something, two hours later call disconnected ALL FOR NOTHING.AND THIS WAS ON MY CELL PHONE. This really HOW DO I RESOLVE THE ISSUE OF A PENALTY ...
I am so disgusted in the pathetic cusomer service I've received! I did an upgrade in March 2013 and called back the same day to cancel the upgrade on both my phone lines. The upgrade that i CANCELLED was for Smart 100 contracts! I than decided on a package/phone and did an upgrade for both lines in ...
I had a call this morning from a guy that says he was calling from Home Choice. i informed i dont want to make any orders, i dont have a home choice account but thanks for the offer. he then has the nerve to ask me "who answers their phone like that and what makes me think he wanted to offer ...
I made an on-line payment using my credit card on the 23/05/2013. I discovered that the company was a and called the credit card division on 24/05/2013 to reverse the transaction. I was told that the payment was not yet authorised but they will not cancel/reverse the transaction and i have to ...
I have phone insurance with 24hr mobility . i broke my screen and my phone stopped charging i immediately reported the matter to them. i spoke with Rozita Daniels on the 3rd of may and she said i needed to pay an excess fee of which i did same time, as i thought this would make the process go ...
I Applied for the S4 even before the launch date 24 APRIL 2013 and it is a month today that i havent received the phone or any feedback regarding my phone!!! The service is actually pathetic. Phoning the call centre is like finding a needle in a haystack. U are pushed from pillar to post and still ...