2 incidents refer. My husband and I have a joint Satrix account. Last week we switched from one Satrix fund to another. Despite writing the quantum of funds required to be switched clearly on the forms, the call centre person wrote us 2 emails asking us again. Our response to her, supplying the ...
I sold my car in January Month, and contacted MFC to get a copy of my registration documents (finance was settled) so the car can be transferred onto the new owners name. The consultant told me that the documents would be delivered in 10 working days. 29 January: Contacted the call centre to ...
On 20 Sept.2012, I sent an e-mail with docs attached, to cancel my mom's contract as she is deceased. Legal decides to declare me deceased and d/c my lines, I have 2 contracts and before the long weekend. I sent an e mail to customer service the 25 Sept.2012 complaining. New sim cards delivered but ...
I am booked on a flight to George for the Knysna half marathon and recently injured myself so I can't run. Tried to cancel my Kulula flight, only to be told that there will be a 75% cancellation fee. HOW ON EARTH CAN THEY JUSTIFY A 75% (SEVENTY-FIVE) CANCELLATION FEE? With 5 weeks to go they will ...
I have been waiting on the call for over 10 min (31st May), and no answer! Prior to this I have called 111 for guidance on whether Vodacom will match contract deals, the consultant then forwarded me to the contracts department. After explaining my request I was then transferred to the sales ...
Benn trying to get hold of them for over and hour its the same story ;;''if you wish to call you back press1 if you wish to wait press 2 but nothing works the message repeat it self over and over. Im trying to get you guys to process the amount that im been sms that available but no luck even reply ...