I have never seen a call centre so hard and difficult to get hold of like Capfin, I have been trying since Thursday 26/09 to call them I have called and used the option 1 for a call back how many times, sms and mail still not even 1 response how is it possible for a call sentre to have so many ...
I submitted a query on 13.09.2013 on behalf of my mum's med aid which I pay for. To date I have had no response or resolution despite numerous e-mails and calls. I called today to follow-up & because I did not have my mum's ID number on hand, I was asked to obtain a letter of authorisation from ...
I called to update my insurance and was given excellent service and a reduction in my policy payment. First for Women are always amazing to deal with - thank you. ...
I telephoned requesting a quote on our insurance. The car insurance quotation was higher than our present cover. When I requested details of how to claim the R400 offered I was sent an e-mail giving me all details as well as a second copy of our quotation. I filled in the necessary document and ...
I called call center on Sunday (29 Sep 13) to request bill limit increased and agent (Catherine) said I cant increase my limit because I can only increase it once in month and I explained her that I had already increased it twice in the same month she then said she will ask her team leader Ruth o ...
I received a email from Medscheme "closure of query" which had no details about the member/group. Which left me with no way to determine for which member i logged the query. So i had to phone to determine for which member was the query number for. Luckily Patrick was very quick and ...