Hi, I would like to bring to your attention that your outbound call centre agents are currently lying to the people they are phoning and I felt that I had to let you know. Your call centre agent advised me that he WILL find me a cheaper quote with exactly the same benefits and that the quote will ...
I have never been so disgusted in my life. Made a call on 01 October at around 15:10 and some rude Linda woman answered the call. She was so rude I wanted to puke. So disgusted. If people are having a bad day why take it out on clients. What was the most disgusting is she kept on going back and ...
Round about June 2013 I upgraded to a Samsung s3 Mini and requested for BIS to be cancelled on the previous contract. Obviously the Samsung does not need BIS. Typically this was not done and MTN kept on debiting me the BIS service. After speaking to a few agents I was told that I would be refunded ...
After investigating on why i did not receive any ebucks for the past few months i found out the following. FNB let me know on their website that i can upgrade to a Platinum Cheque account. From this i was told that i could get access into the slow lounge and i mean, who does not want that and i ...
When purchasing a new car I purchased a service plan... some how they have given me a warranty plan which I did not want... to add to this call centre agents do not make concerted effort in finding the error... please help me understand why does the agent tell you that your contract will be on ...
Quite plainly, lack of communicating skills, lack of interpersonal skills, lack of telephone etiquette, lack of manners. Why was I even surprised? ...