Since May/June Vodacom has refused to listen to my plea when I said I only have 2 services and they are charging me 4. To all my frustations their call center agents are rude and will to get you off their line putting you thruoough to a wrong department. The last agent who is (spoke to him today) ...
Tried to purchase online, card rejected. Phoned verified by Visa, apparently my card needs to have a valid date for more than 2 months. I asked Fnb to issue a new card asap (one would think they would know to send out a card before a customer can not use the old one) I do most of my transactions ...
I cancelled my data contract to the value of R389, giving MTN the normal 30 days notice. They have however kept on deducting the R389 from my account without me receiving any service for those funds. I have also not received a statement or an invoice for those funds. In fact the invoice and ...
I want to report a fault with my internet connection, called this morning at 8.55am, and I'm still holding for the next available consultant... 2 hours later and I'm still holding. This is totally UNACCEPTABLE!!! ...
Im not a happy client with Bonitas. They keep suspending my Medical Aid, saying I didn't pay for a certain month. My company pays my Medical aid every month the 15th. I went for my eye test and was told my medical aid was suspended again. I send proof of payment for the months they indicated I ...
Had to call Outsurance to make some policy changes this morning, I was expecting some confusion as the request seemed complex to me but I was sorely mistaken. My changes were implemented in minutes, I was transferred to the correct people to assist me and all agents were friendly, competent and ...