This is the second report I am writing about the same problem. MTN billed me twice for a 1 GB and they chardge me evry month for 150MB and that 150MB never gets loaded. I got this contract in May 2013 and from that time I have been billed for a service that I do not rceive. Further more my ...
Contacted 808 as activations on my new number was RICA barred. I don't understand how this can be, as i have two other contracts with MTN! and provided I.D and proof of residence on delivery! Martha advised me to go in to a store! The reason I contacted MTN direct was to avoid going to a store! ...
On the 25th of September got an sms that an amount of R1061 has been debited from my account. Called 808 several times but was not helped. On the 15th of October got an email that they won't refund me because I've used my Moderm simcard to make calls. I called one of the numbers in the email to ...
I upgraded and have now seen that my bill is incorrect. I upgraded to the Sony xperia v mtn200 contract that according to the mtn advertising was R289. Now my bill is R310.50 I phone mtn on 808 and their statement is that it they can not do anything about that. I have a contract with MTN and they ...
On the 25th of September I called the Call centre to enquire about incorrect billing. I was charged twice for an adhoc 1G Data load. I asked the agent to load the 1G data bundle to make up for the debit order that was going to go off at the end of September. The agent loaded the 1G of data however ...
On the 6th September I received an SMS stating that my upgrade was successful. I didnt do an upgrade, so my warning bells went off and I contacted 808 immediately. A long and lengthy process with affidavids etc.. but the upgrade was cancelled. Yesterday, 26th September, I received another SMS about ...